Support
It is realized through the server Assist@nt. It is a comprehensive system of support for the customers and partners that has been designed by and is operated by the company EFG CZ spol. s r.o. On the Web Assist@nt you can find the business information (e.g. price lists, business conditions, etc.), support for all Aktion products (technical documentation, current versions of the firmware for devices) and other information. Through the server Assist@nt you can in real time:
- Enter a helpdesk request
- Order the service intervention
- Order and configure the software license for attendance and access control system
- Order an annual upgrade and update of the Aktion software
- Extend the parameters of the existing software license
- More options
Helpdesk
On the server Assist@nt the Helpdesk, the support system for on-line solutions of users' requirements is operated. After login of the user to Web Assist@nt in the section Helpdesk, it is possible to send messages containing a description of requests or potential defects and/or problems using the online forms. The Helpdesk dispatcher is engaged with processing of these messages or forwarding them to be solved by service technicians. A customer has an opportunity of monitoring the response to his/her requirements, including history of all cases.
| Type of support | Customers without registration | Registered customers |
|---|---|---|
| Telephone | Mon-Fri, 9 am to 3 pm | continuously (priority check) |
| Helpdesk | Mon-Fri, 9 am to 3 pm without a response guarantee | continuously, a guaranteed response within 4 hours |
| Remote access | no | yes |
| Regular system inspections | no | yes |
| Prices | according to the current price list of services | decreased based on the service contract |
The contractual customer has concluded a service contract or a contract for provision of the technical support. The service contract can be concluded with the system supplier or directly with the producer within the framework of the service named Direct Customer’s Helpdesk.
For more information on service contracts, please contact the sales department.
© EFG CZ spol. s r.o. (2012)
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